Terms and conditions
Returning and exchanging unwanted items
The Consumer Contracts Regulations (which replace the Distance Selling Regulations for purchases made on or after 13 June 2014) give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered. This applies to all our products except any items that have been made, personalised or modified to your specification or to any items purchased under our business-to-business trade terms. Goods cannot be returned to us after 14 calendar days from receipt.
If you wish to return any items to us, please contact our sales team by email, phone or letter within 14 calendar days of the goods being delivered to you and you will be provided with specific returns advice and instructions.
If it is necessary to return the item/s to us, please pack the items carefully and securely in the original packaging, where possible, and ensure you have displayed a returns number on the outer box (if issued) and return to us, with your receipt, so that we receive it within 14 days after the day of receipt. You will remain responsible for the goods until they are received by us in a saleable condition. We decline to accept any returned products that have been modified in any way.
The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements.
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item/s.
Please contact our sales team and a member of staff will be happy to guide you through this process should you wish.
Please note these details do not apply to bespoke made items or business to business
Faulty items
If you believe your item/s to be faulty, please contact our sales team so we can investigate further. Items will only be deemed faulty if it is a result of manufacture and not through normal wear and tear, accidental damage or misuse.
We reserve the right to offer only a partial refund, or no refund, if the goods you are returning have been damaged, devalued or used otherwise in accordance to what would be deemed reasonable, normal use.
Delivery charges for returns and exchanges
Where orders incur a delivery charge, we will only refund you the cost of a standard delivery service for that item. We cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering e.g. Saturday delivery.
We cannot refund the original delivery cost for international orders outside of the EU.
Competition / Prize draws
1. These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules ("Rules") and apply to competitions ("Competition") featuring on any Dever Saddlery Ltd Internet site or other promotional materials, unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Rules.
2. Rules specific to each Competition are displayed in a notice on the page for such Competition ("Competition Notice") or in a notice in which the Competition appeared and are incorporated into the Rules. In the event of discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.
3. Dever Saddlery reserves the right to cancel or amend the Competition or the Rules without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside Dever Saddlery Ltd.’s reasonable control. Any changes will be posted either within these terms and conditions or the Competition Notice. A copy of the Rules may also be obtained by contacting the relevant Promotions department of the publication in which the competition appeared.
4. In the event of any dispute regarding the Rules, conduct, results and all other matters relating to a Competition, the decision of the judge(s) shall be final, and no correspondence or discussion shall be entered into.
Qualifying Entrants
5. To qualify to enter the Competition you must be resident in the United Kingdom, Republic of Ireland and/or the Isle of Man. The address you provide with your competition entry ("Entry") may be used to send any prizes so please make sure this is correct.
6. Employees of Dever Saddlery Ltd or any associated company of Dever Saddlery Ltd and their immediate families, persons connected with the competition/prize draw and their immediate families i.e. prize sponsors, newsagents, wholesalers and their agents are not eligible to enter the Competition.
7. Additional eligibility requirements may apply to a specific Competition.
8. By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. Dever Saddlery reserves the right to verify the eligibility of all entrants.
9. Dever Saddlery Ltd assumes that by reading the publication or by using the website and entering the Competition (and you warrant that) you are aged 18 or over or, if you are under 18, that your parents have consented to your entry into the Competition and these Rules.
10. Dever Saddlery reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Rules.
11. In the event that any entrant is disqualified from the Competition, Dever Saddlery Ltd in its sole discretion may decide whether a replacement should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Rules.
Competition Entries
12. Only one entry per person per Competition is allowed (except where the Competition Notice states that more than one entry can be submitted) and any entrant who enters more than the permitted maximum will be disqualified.
13. Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry.
14. Only one entry per person will be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this term by, for example, the use of 'brute force', 'script' or any other automated means, that person/those e-mail addresses will be disqualified and any prize award will be void.
15. There is no purchase requirement to enter an online Competition.
16. Proof of posting or emailing cannot be accepted as proof of delivery. Dever Saddlery Ltd cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to Entries, or Entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
17. Entrants should note that unless stated otherwise, Dever Saddlery Ltd does not accept responsibility for the return of any Entries, including those consisting of artistic or other material.
Prizes
18. Prize winners will be chosen at random, unless specified otherwise in the Competition Notice, from all qualifying Entries within 28 days of the closing date specified in the Competition Notice. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
19. Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published in the Dever Saddlery Ltd publication in which the competition appeared and on the website.
20. Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
21. Prizes are non transferable and there is no cash alternative. Dever Saddlery reserves the right to substitute prizes of equal or greater value at any time.
22. Prizes are awarded at the discretion of Dever Saddlery Ltd and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
23. Where a prize may not be appropriate for a younger contestant, the minimum age for entry will be stated in the Competition Notice and must be observed.
24. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prize winner.
Intellectual Property Rights & Use of Entries
25. Dever Saddlery Ltd does not, unless we agree this with you, claim any rights of ownership in your Entry. As such, you retain ownership and copyright, although Dever Saddlery Ltd will be able to use Entries as set out in the Rules, you will also have the right to use your Entry in any way you choose. Where any Entry is to be used in a different way (e.g. we are asking to own this) this will be made clear in the Competition Notice and you will then be able to choose whether to enter the Competition.
26. In consideration of Dever Saddlery Ltd agreeing to consider entrants to the Competition, each entrant hereby agrees that Dever Saddlery Ltd (and third parties authorised by Dever Saddlery Ltd) may make any and all Entries available in their publications and on their websites and any other media, whether now known or invented in the future. You now grant Dever Saddlery Ltd (and third parties authorised by Dever Saddlery Ltd) a non-exclusive, worldwide, irrevocable licence (for the full period of any rights in the Entry) to use, display, publish, transmit, copy, make derivative works from, edit, alter, store, re-format, sell and sub-licence the Entry for such purposes.
27. Dever Saddlery Ltd does not guarantee to use or otherwise make available any Entry. Dever Saddlery Ltd may, in appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to Entries that appear to be legally or otherwise problematic e.g. infringe the copyright or other intellectual property or privacy rights of others, are defamatory etc. or for any other reason.
28. Your entry and any information submitted by you must be personal to and relate specifically to you. You hereby warrant that your Entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. If relevant, Dever Saddlery Ltd reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove the same.
Liability
29. Dever Saddlery Ltd cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize. Dever Saddlery Ltd is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation in the Competition. Nothing shall exclude Dever Saddlery’s liability for death or personal injury as a result of its negligence.
Data Protection and Publicity
30. Winners may be requested to take part in promotional activity and Dever Saddlery Ltd reserves the right to use the names and addresses of winners in any publicity both in paper and online.
31. Any personal data relating to entrants will not be disclosed to a third party without the individual’s consent. Please see the Dever Saddlery Ltd Privacy Policy for further details. Data relating to entrants will be retained by Dever Saddlery Ltd for a reasonable period after the Competition closes to assist Dever Saddlery Ltd to operate competitions in a consistent manner and to deal with any queries on the Competition.
32. By providing Dever Saddlery Ltd with your personal data you consent to Dever Saddlery transferring your personal data to countries or jurisdictions which do not provide the same level of data protection as the UK. If Dever Saddlery Ltd does make such a transfer it will, if appropriate, put a contract in place to ensure that your personal data is protected.
Jurisdiction
33. The Competition and Rules will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. Where the site and/or the Interactive Services are accessed from Scotland or Northern Ireland, this Agreement shall be governed by the laws of Scotland or Northern Ireland respectively and you hereby submit to the exclusive jurisdiction of the Scottish courts or the courts of Northern Ireland respectively.
Last updated: June 2024